On this site, you can find information on services and support for all products from VIVAVIS.

Products – Power Grids and Utility Networks

Grid Control Technology

• HIGH-LEIT

Process Control

• EP2000

Telecontrol

• ACOS 7 Series
• ACOS ET Engineering Tool
• EP800
• Gateway CP84

Protection technology

• ACOS 300

For support, please click on one of the following links:

• VIVAVIS NETWORKS – Portal for fault reports to the Service Center for HIGH-LEIT and ACOS products
• Please use the Support form for fault reports related to EP2000 and EP800
• RMA form (return of defective modules)
• Module Status – ACOS 7 Series
• Module Status – IDS 640, IDS 650 and IDS 850
• Request for Black Lists for our HIGH-LEIT SCADA Systems
• EPLAN Device Data (see IDS GmbH)

Products – Metering

• IDSpecto.ADMIN
• IDSpecto.DAYOS
• Skalar.pro
• Skalar
• enQube
• enQuant
• ENC400/ENC380/ENC280
• Converters & Tools
• Parameterisation Software
• User Manuals and Application Reports

For support, please click on one of the following links:

Helpdesk-System

Licence Registration

For technical enquiries outside a Service Contract, please contact our free Helpline Service.

You can contact our Helpline Service either via e-mail using the Support Form, or via support@vivavis.com.

Return Merchandise Authorization (RMA)

Even we are not immune against faults or defective articles. In such cases, the RMA form helps you to return defective goods. We would like to apologise in advance for any inconvenience and will do everything we can to help you as quickly as possible.

Please dial +49 261 9285 200 to request you RMA number. Then download the RMA form and fill it in, providing as much detail as possible. More information can be found in the RMA form.

The latest updates, user manuals and release notes on the above-mentioned products are available in our download portal. Please keep you access data ready for that purpose.